*Customer Complaint Handling Procedure

In order to provide the best service for PT Allianz Global Investors Asset Management Indonesia customers regarding customer complaint services, please contact the following :

Phone :    +6221 3952 5050
Email :     CS.ID@allianzgi.com

Customers can also submit complaint related to services or products on every working day (8am – 5pm). Please include complete customer data regarding the submitted complaint. Below are the detailed procedures for handling customer complaints (referring to POJK No. 22 of 2023 concerning Consumer and Public Protection in the Financial Services Sector) :

1. PT Allianz Global Investors Asset Management Indonesia receives and records complaints from customers. After that, a verification process will be carried out regarding customer data and regarding complaints that have been submitted.
2. If there is a deficiency in the complaint documents submitted, PT Allianz Global Investors Asset Management Indonesia will give 10 (ten) working days so that the customer can complete the lack of documents and under certain conditions the period can be extended for the next 10 (ten) working days.
3. Customer complaints submitted in oral form will be resolved within a maximum of 5 (five) working days. For customer complaints in written form, they must be completed within 10 (ten) working days from the receipt of complete documents. Under certain conditions, the period may be extended for a maximum of 10 (ten) working days with written notification to the customer. Complaints resolution that exceed the stated time period must be notified in writing to the customer.
4. Responses to written complaints from customers will be submitted in writing. And in the condition that the complaint is submitted verbally, PT Allianz Global Investors Asset Management Indonesia will submit a response to the complaint verbally and/or in writing.
5. In the condition that the customer complaint cannot be resolved by PT Allianz Global Investors Asset Management Indonesia, it will be referred to the Alternative Dispute Resolution Institution established by the Financial Services Authority (OJK).

*Publication of Customer Complaint Handling
PT Allianz Global Investors Asset Management Indonesia
Period January – December 2024 : NIL

*For media relations, please contact:
Phone : +6221 3952 5050

Our Distributors

Banks

Name	Hotline
PT Bank DBS Indonesia	+62 041 500 327 +6221 2985 2888
PT Bank Hibank Indonesia	+6221 8665 7888
PT Bank KEB Hana Indonesia	+6221 5081 1111 +6221 5220 222
PT Bank Maybank Indonesia Tbk	+6221 2922 8888 +6221 7886 9811
PT Bank OCBC NISP Tbk	+6221 2553 3888 ext 07071 / 07078

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Name	Hotline
Phillip Sekuritas Indonesia - POEMS ProFunds	+6221 5790 0900
PT Bareksa Portal Investasi - Bareksa	+6221 8067 6767
PT Indo Premier Sekuritas - IPOTFUND	+6221 5088 7200 +6221 5086 0608
PT Inovasi Finansial Teknologi - Makmur	+1 231 462 5687
PT Invesnow Principal Optima - Invesnow	+6221 2278 9062
PT Mandiri Sekuritas - MOST	+6221 526 3445
PT Mirae Asset Sekuritas Indonesia - Neo HOTS Mobile	+6221 5088 7000
PT Moduit Digital Indonesia - Moduit	+6221 5020 2900
PT RHB Sekuritas Indonesia - RHB Tradesmart	+6221 5093 9888 +6221 5093 9700
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Insurance

Name	Hotline
PT Tokio Marine Life Insurance Indonesia	+6221 5725 772
PT MSIG Life Insurance Indonesia	+6221 2650 8300 +6221 5060 9999